|Thomas Cook Profile|
|It all started in Egypt in 1869 when Thomas cook first established an office here during the reign of Khedive Ismail.|
Over its 141 years in Egypt, the company gained its distinguished reputation for assisting people with their travel and financial services requirements.
Thomas Cook provides its clients with all sorts of services, starting from the simplest to the most complicated requests, not to mention that the company helps you to create your own vacation in order to be able to enjoy it to the ultimate level.
Client satisfaction is our motto and customer service is our obsession! Thomas Cook is not only about providing great rates and creative tours but we also aim to make the visitor feel at home, starting with a warm welcome at the airport, assistance throughout the holiday to the goodbye on the final departure.
Why Choose Thomas Cook? Our substantial business volume, combined with our excellent relationship with suppliers, allows us to provide our customers with the most consistent service at the most competitive prices. Owing to our top quality of service, we have earned the respect of a wide segment of customers around the world.
Our main concern is putting our customers first. We not only provide carefully designed itineraries to meet our customers’ needs but we also tailor-make packages that allow them to experience a superior travel experience.
Thomas Cook was the first travel company to be established in Egypt. We have unmatched product knowledge which is passed on to our customers in the form of more reliable and innovative travel services. In addition, we continuously explore new travel arenas to uncover the endless wonders and treasures of our unique destination.
Thomas Cook adopts a highly advanced computerized system to ensure the utmost level of customer service. At Thomas Cook we want to ensure that our clients get the maximum enjoyment for the minimum effort on their part.
- Simple Booking Procedures:
Our dedicated, highly trained and dynamic staff is considered to be one of our core competencies. Keeping our customers informed is something we value, and our highly knowledgeable staff provides our customers with the most dependable of consultancy services.
- Dedicated and Knowledgeable Staff:
Thomas Cook takes the health and safety of its customers very seriously, and has assisted in a UK-driven program in hotels and cruise boats. Strict standards are implemented in all our operations to ensure a maximum level of safety.
Thomas Cook is proud of the fact that we operate according to our continuously monitored quality standards. Our Quality Control Department makes spot checks on all the products we use including hotels, Nile cruisers, transportation vehicles and guides. Our meticulously monitored service ensures that our customers enjoy a world-class service for their convenience.
- Quality Operating Standards:
|Choosing Thomas Cook will provide you with:|
- A warm welcome at the airport with assistance through Emigrations and Customs procedures.
- An accompanied transfer to the hotel or cruise boat, facilitating check-in procedures and ensuring satisfaction with accommodation.
- On arrival you are given a welcome pack.
- A fleet of vehicles fully insured.
- Transportation services for the Retail and Cairo Inbound operations.
- A 24/7 emergency service.
- Facilitation of welcome meetings and the sale of optional tours.
- Personal visits during your stay.
- Immediate handling of any problems or complaints.
- Transfers to the airport and assisting with departure formalities.
- Most important of all, a guaranteed, unforgettable vacation!
You take the decision to travel with us and we take care of you!